Effective Date: 17/06/2025
Last Updated: 17/06/2025
Refund and Returns Policy
At ProductPhotographyBD.com, customer satisfaction is our top priority. We strive to deliver high-quality photography and image editing services tailored to your specific needs. However, due to the nature of our work (digital services and customized content), certain refund conditions apply.
📌 1. Digital Services – No Physical Returns
As we provide digital photography and image editing services, there are no physical products to return. Once a project has been delivered and files are shared, returns are not applicable.
💰 2. Refund Eligibility
Refunds may be issued only under the following conditions:
- Duplicate payments
- Payment made but service not delivered
- Order canceled before work begins
Refunds are not applicable in cases where:
- Work has already started or been delivered
- Dissatisfaction due to subjective preferences after final delivery
- You fail to respond or provide necessary inputs within a reasonable time
🔄 3. Revision Policy
We offer limited free revisions to ensure the final output meets your original instructions. If you’re not satisfied:
- Contact us within 3 business days of receiving your files
- Describe clearly what needs to be corrected
Revisions outside the original scope or delayed requests may incur additional charges.
⏳ 4. Refund Processing Time
Approved refunds will be processed within 7–10 business days, depending on your payment method and bank processing time.
📝 5. How to Request a Refund
To request a refund:
- Email us at info@productphotographybd.com
- Include your order details and reason for the request
- Our team will review your request and respond within 2 business days
⚠️ 6. Fraudulent or Abusive Claims
We reserve the right to reject refund requests that:
- Are fraudulent or abusive in nature
- Violate our terms and conditions
- Are based on false claims after work delivery
📞 Contact Us
If you have questions about this Refund & Returns Policy, feel free to reach out:
Product Photography BD
Email: info@productphotographybd.com
Phone: +88 01911 200 303
Website: https://productphotographybd.com